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41 results found

1. Mass Change of Rate Codes for Service Dialog

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   Anonymous supported this idea  ·  Aug 15, 2025

2. Make IVR payments labeled as made through IVR system, not as Online Credit Card payments

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   Anonymous supported this idea  ·  Aug 15, 2025

3. View Communication Results for E-bills

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   35 votes

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   2 comments  ·  UMS  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   Thank you for your suggestion. We are reviewing this request.

   Anonymous supported this idea  ·  Aug 15, 2025

4. Memorized Report Parameters

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   Anonymous supported this idea  ·  Aug 15, 2025

5. Add "Device Note" to service order task page

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   Anonymous supported this idea  ·  Aug 15, 2025

6. Payment Reminder Emails

   16 votes

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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   We need more votes on this request.

   Anonymous supported this idea  ·  Aug 15, 2025

7. Enhanced Portal Display/Reporting for Customer Service

   8 votes

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   1 comment  ·  UMS  ·  Delete…  ·  Admin →
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   Anonymous commented  ·  Aug 15, 2025  ·  Edit…  ·  Delete…

   Might try modifying your process, too, to simplify. We require full balance due by specified due date upon entering shutoff status (balance over 30 days at billing time, we bill once/month). With full balance due, no question about how much is due. Works well. God bless!

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8. IVR Voice

   33 votes

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   3 comments  ·  UMS  ·  Delete…  ·  Admin →
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   Anonymous supported this idea  ·  Aug 15, 2025

9. Transfer Individual Charges

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   Anonymous supported this idea  ·  Aug 15, 2025

10. Add Payment Reversals to Customer Payment History Report.

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    16 votes

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    3 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Anonymous supported this idea  ·  Aug 15, 2025

11. Add date created/ tran date to financial reporting to reconcile numbers across reports

    13 votes

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    Anonymous supported this idea  ·  Aug 15, 2025

12. show service address when selecting "Back" drop down

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    Anonymous shared this idea  ·  Aug 15, 2025

13. Need ability to enter both customer name or account number by default to access customer account

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    1 comment  ·  UMS  ·  Delete…  ·  Admin →
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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We need more votes on this request.

    Anonymous supported this idea  ·  Aug 15, 2025

14. 2023 User Summit-account history

    10 votes

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    Anonymous supported this idea  ·  Feb 7, 2024

15. Customer Contact Wizard Impovements

    7 votes

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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We need more votes on this request.

    Anonymous shared this idea  ·  Dec 27, 2023

16. Add Phone Field & Email Field to Setup Autopay

    24 votes

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    1 comment  ·  UMS  ·  Delete…  ·  Admin →
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    Anonymous supported this idea  ·  Dec 27, 2023

17. Street number sorting in searches

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    0 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We need more votes on this request.

    Anonymous shared this idea  ·  Dec 4, 2023

18. Mobile Service Order Notifications

    12 votes

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    Under Review  ·  Calandra Short responded

    Need more votes!

    Anonymous supported this idea  ·  Dec 4, 2023

19. Meter Change Report

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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    This request needs more votes.

    Anonymous supported this idea  ·  Dec 4, 2023

20. 2023 User Summit-Payment arrangements-show amount owed

    11 votes

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    0 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Anonymous supported this idea  ·  Dec 4, 2023