Candace
My feedback
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11 votesCandace
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13 votes
This item is planned for release with our CWP3
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Thank you for the suggestion. This request has been declined due to a lack of interest and votes.
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5 votesCandace
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9 votes
Thank you for your valuable feedback regarding the autopay experience. We have thoroughly reviewed your suggestions and appreciate the detailed input you provided.
We are excited to announce that we are planning an entirely new autopay navigation experience with CWP 3.0, which is scheduled for release in late 2025. This new version will address the points you raised.
Your suggestions have been instrumental in shaping the new user experience, and we are confident that these changes will significantly improve usability and satisfaction.
Thank you once again for your feedback. We look forward to delivering these enhancements with CWP 3.0.
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An error occurred while saving the comment Candace
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Ebill and email templates should also save the subject line.
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Even with creating an email template for the failed credit cards it takes me an hour to notify each failed card individual on a short 2 page report. We worked with a provider that no only automatically notified the customer that their payment was becoming due, but of failed payments, AND upcoming credit card expirations and it didn't involve a CSR at all. Having been with CUSI this long and knowing what competitors are up to I expect better going forward with our upgrade to the next product.