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1. Emergency Contact List - Limit search

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   1 comment  ·  UB4  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Gabby supported this idea  ·  Aug 5, 2025
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   Gabby commented  ·  Aug 5, 2025  ·  Edit…  ·  Delete…

   Emergency Contact list only allows you to send a notification to an entire street. We should be allowed to narrow the notification to a specific block or number of houses. It is a nuisance to customers receiving calls when they are not actually affected by the emergency.

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2. PRINT UPDATED BILL

   2 votes

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   0 comments  ·  UB4  ·  Delete…  ·  Admin →
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   Gabby supported this idea  ·  Aug 5, 2025

3. cash tendered

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   0 comments  ·  UB4  ·  Delete…  ·  Admin →
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   Gabby supported this idea  ·  Aug 5, 2025

4. Automatic Notes on Account

   2 votes

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   0 comments  ·  UB4  ·  Delete…  ·  Admin →
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   Gabby supported this idea  ·  Aug 5, 2025

5. Search by Billing Address in UB4

   7 votes

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   0 comments  ·  UB4  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   We are reviewing this request.

   Gabby supported this idea  ·  Aug 5, 2025

6. Incorporate a way to get electronic signatures from customers.

   4 votes

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   0 comments  ·  UB4  ·  Delete…  ·  Admin →
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   Gabby supported this idea  ·  Aug 5, 2025

7. Web portal account- It should state if a customer is signed up for autopay.

   11 votes

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   0 comments  ·  UB4  ·  Delete…  ·  Admin →
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   Planned  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   The request is scheduled for inclusion in CWP 3.0, which is expected to be released in late 2025.

   Gabby supported this idea  ·  Aug 5, 2025

8. Notes should sort by date not note level.

   8 votes

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   2 comments  ·  UB4  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   We are reviewing this request.

   Gabby supported this idea  ·  Aug 5, 2025

9. Omnisearch Default Setting

   5 votes

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   2 comments  ·  UB4  ·  Delete…  ·  Admin →
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   Gabby supported this idea  ·  Aug 5, 2025

10. View Communication Results for E-bills

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    33 votes

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    2 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Gabby supported this idea  ·  Aug 5, 2025

11. Need ability to enter both customer name or account number by default to access customer account

    20 votes

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    1 comment  ·  UMS  ·  Delete…  ·  Admin →
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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We need more votes on this request.

    Gabby supported this idea  ·  Aug 5, 2025

12. Payment Reminder Emails

    14 votes

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    0 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We need more votes on this request.

    Gabby supported this idea  ·  Aug 5, 2025

13. IVR Voice

    30 votes

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    3 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Gabby supported this idea  ·  Aug 5, 2025

14. IVR to Confirm Address

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    0 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Gabby supported this idea  ·  Aug 5, 2025

15. hide the zeros at the front of customer account number in the customer email they receive

    21 votes

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    0 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Gabby supported this idea  ·  Aug 5, 2025

16. Add Payment Reversals to Customer Payment History Report.

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    12 votes

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    3 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Gabby supported this idea  ·  Aug 5, 2025