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18 results found

1. Shut off letter

   2 votes

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   0 comments  ·  UB4  ·  Delete…  ·  Admin →
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   Gabby supported this idea  ·  Oct 8, 2025

2. move out - email final bill option

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   0 comments  ·  UB4  ·  Delete…  ·  Admin →
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   Gabby supported this idea  ·  Oct 8, 2025

3. Emergency Contact List - Limit search

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   5 votes

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   3 comments  ·  UB4  ·  Delete…  ·  Admin →
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   Gabby supported this idea  ·  Aug 5, 2025
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   Gabby commented  ·  Aug 5, 2025  ·  Edit…  ·  Delete…

   Emergency Contact list only allows you to send a notification to an entire street. We should be allowed to narrow the notification to a specific block or number of houses. It is a nuisance to customers receiving calls when they are not actually affected by the emergency.

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4. PRINT UPDATED BILL

   9 votes

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   2 comments  ·  UB4  ·  Delete…  ·  Admin →
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   Gabby supported this idea  ·  Aug 5, 2025

5. cash tendered

   4 votes

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   0 comments  ·  UB4  ·  Delete…  ·  Admin →
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   Gabby supported this idea  ·  Aug 5, 2025

6. Automatic Notes on Account

   3 votes

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   0 comments  ·  UB4  ·  Delete…  ·  Admin →
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   Gabby supported this idea  ·  Aug 5, 2025

7. Search by Billing Address in UB4

   9 votes

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   0 comments  ·  UB4  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   We are reviewing this request.

   Gabby supported this idea  ·  Aug 5, 2025

8. Incorporate a way to get electronic signatures from customers.

   6 votes

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   0 comments  ·  UB4  ·  Delete…  ·  Admin →
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   Gabby supported this idea  ·  Aug 5, 2025

9. Web portal account- It should state if a customer is signed up for autopay.

   13 votes

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   0 comments  ·  UB4  ·  Delete…  ·  Admin →
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   Planned  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   The request is scheduled for inclusion in CWP 3.0, which is expected to be released in late 2025.

   Gabby supported this idea  ·  Aug 5, 2025

10. Notes should sort by date not note level.

    11 votes

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    4 comments  ·  UB4  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We are reviewing this request.

    Gabby supported this idea  ·  Aug 5, 2025

11. Omnisearch Default Setting

    7 votes

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    2 comments  ·  UB4  ·  Delete…  ·  Admin →
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    Gabby supported this idea  ·  Aug 5, 2025

12. View Communication Results for E-bills

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    35 votes

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    2 comments  ·  UMS  ·  Delete…  ·  Admin →
    How important is this to you?

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    Under Review  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    Thank you for your suggestion. We are reviewing this request.

    Gabby supported this idea  ·  Aug 5, 2025

13. Need ability to enter both customer name or account number by default to access customer account

    22 votes

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    1 comment  ·  UMS  ·  Delete…  ·  Admin →
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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We need more votes on this request.

    Gabby supported this idea  ·  Aug 5, 2025

14. Payment Reminder Emails

    16 votes

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    0 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We need more votes on this request.

    Gabby supported this idea  ·  Aug 5, 2025

15. IVR Voice

    33 votes

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    3 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Gabby supported this idea  ·  Aug 5, 2025

16. IVR to Confirm Address

    16 votes

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    0 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Gabby supported this idea  ·  Aug 5, 2025

17. hide the zeros at the front of customer account number in the customer email they receive

    24 votes

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    0 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    Thank you for your suggestion. We are currently reviewing this request.

    Gabby supported this idea  ·  Aug 5, 2025

18. Add Payment Reversals to Customer Payment History Report.

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    15 votes

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    3 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Gabby supported this idea  ·  Aug 5, 2025