My feedback

21 results found

1. IVR calling all numbers instead of only primary

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   0 comments  ·  UMS  ·  Delete…  ·  Admin →
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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   We need more votes on this request.

   Gabby supported this idea  ·  Oct 28, 2025

2. Printing Bills

   5 votes

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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   Thank you for submitting your enhancement request.

   We appreciate your initiative and the value your idea brings. For this enhancement to be considered, we require additional support from the broader user community.

   
   

   Gabby supported this idea  ·  Oct 22, 2025

3. Enter Meter Reads by Service Address

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   0 comments  ·  UB4  ·  Edit…  ·  Delete…  ·  Admin →
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   Gabby shared this idea  ·  Oct 21, 2025

4. Shut off letter

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   0 comments  ·  UB4  ·  Delete…  ·  Admin →
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   Gabby supported this idea  ·  Oct 8, 2025

5. move out - email final bill option

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   0 comments  ·  UB4  ·  Delete…  ·  Admin →
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   Gabby supported this idea  ·  Oct 8, 2025

6. Emergency Contact List - Limit search

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   5 votes

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   3 comments  ·  UB4  ·  Delete…  ·  Admin →
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   Gabby supported this idea  ·  Aug 5, 2025
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   Gabby commented  ·  Aug 5, 2025  ·  Edit…  ·  Delete…

   Emergency Contact list only allows you to send a notification to an entire street. We should be allowed to narrow the notification to a specific block or number of houses. It is a nuisance to customers receiving calls when they are not actually affected by the emergency.

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7. PRINT UPDATED BILL

   12 votes

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   2 comments  ·  UB4  ·  Delete…  ·  Admin →
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   Gabby supported this idea  ·  Aug 5, 2025

8. cash tendered

   4 votes

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   0 comments  ·  UB4  ·  Delete…  ·  Admin →
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   Gabby supported this idea  ·  Aug 5, 2025

9. Automatic Notes on Account

   3 votes

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   1 comment  ·  UB4  ·  Delete…  ·  Admin →
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   Gabby supported this idea  ·  Aug 5, 2025

10. Search by Billing Address in UB4

    10 votes

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    0 comments  ·  UB4  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We are reviewing this request.

    Gabby supported this idea  ·  Aug 5, 2025

11. Incorporate a way to get electronic signatures from customers.

    8 votes

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    0 comments  ·  UB4  ·  Delete…  ·  Admin →
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    Gabby supported this idea  ·  Aug 5, 2025

12. Web portal account- It should state if a customer is signed up for autopay.

    16 votes

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    Planned  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    The request is scheduled for inclusion in CWP 3.0, which is expected to be released in late 2025.

    Gabby supported this idea  ·  Aug 5, 2025

13. Notes should sort by date not note level.

    13 votes

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    4 comments  ·  UB4  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We are reviewing this request.

    Gabby supported this idea  ·  Aug 5, 2025

14. Omnisearch Default Setting

    7 votes

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    2 comments  ·  UB4  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    Thank you for your suggestion.

    We appreciate your input and are currently reviewing the request to assess its feasibility and alignment with our roadmap. We’ll keep you informed of any updates as the evaluation progresses.

    Gabby supported this idea  ·  Aug 5, 2025

15. View Communication Results for E-bills

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    35 votes

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    2 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    Thank you for your suggestion. We are reviewing this request.

    Gabby supported this idea  ·  Aug 5, 2025

16. Need ability to enter both customer name or account number by default to access customer account

    22 votes

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    1 comment  ·  UMS  ·  Delete…  ·  Admin →
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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We need more votes on this request.

    Gabby supported this idea  ·  Aug 5, 2025

17. Payment Reminder Emails

    16 votes

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    0 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We need more votes on this request.

    Gabby supported this idea  ·  Aug 5, 2025

18. IVR Voice

    33 votes

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    3 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Gabby supported this idea  ·  Aug 5, 2025

19. IVR to Confirm Address

    16 votes

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    0 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Gabby supported this idea  ·  Aug 5, 2025

20. hide the zeros at the front of customer account number in the customer email they receive

    25 votes

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    0 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    Thank you for your suggestion. We are currently reviewing this request.

    Gabby supported this idea  ·  Aug 5, 2025