My feedback

21 results found

1. Customer Tab Active Box

   4 votes

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   2 comments  ·  UMS  ·  Delete…  ·  Admin →
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   Audri commented  ·  Nov 12, 2024  ·  Edit…  ·  Delete…

   Would like a reporting option to view all "inactive" accounts aka all accounts where "Active" checkbox is UNCHECKED. Other reporting options do not limit/filter/display this accurately. CUSI had to query this information from SQL for us.

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   Audri supported this idea  ·  Nov 12, 2024

2. CWP - Prevent Multiple ACH Linked Accounts via PLAID

   2 votes

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   0 comments  ·  CWP  ·  Delete…  ·  Admin →
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   Audri supported this idea  ·  Oct 4, 2024

3. 2023 User Summit- Allow a customer to ONLY change the exp. date on CC

   10 votes

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   0 comments  ·  CWP  ·  Delete…  ·  Admin →
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   Audri supported this idea  ·  Oct 4, 2024

4. CWP - Customer changes are not reflected in UMS Audit Tab

   6 votes

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   0 comments  ·  CWP  ·  Delete…  ·  Admin →
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   Audri supported this idea  ·  Oct 4, 2024

5. expiring credit card

   5 votes

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   0 comments  ·  CWP  ·  Delete…  ·  Admin →
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   Audri supported this idea  ·  Oct 4, 2024

6. email update

   7 votes

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   0 comments  ·  CWP  ·  Delete…  ·  Admin →
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   Audri supported this idea  ·  Oct 4, 2024

7. credit card failure note

   5 votes

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   0 comments  ·  CWP  ·  Delete…  ·  Admin →
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   Audri supported this idea  ·  Oct 4, 2024

8. Show Audit for changes on service orders

   8 votes

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   1 comment  ·  UMS  ·  Delete…  ·  Admin →
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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   We need more votes on this request.

   Audri supported this idea  ·  Oct 4, 2024

9. CWP from UMS account

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   10 votes

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   0 comments  ·  UMS  ·  Delete…  ·  Admin →
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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   We need more votes on this request.

   Audri supported this idea  ·  Oct 4, 2024

10. IVR Voice

    13 votes

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    2 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Audri supported this idea  ·  Oct 4, 2024

11. View Communication Results for E-bills

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    17 votes

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    1 comment  ·  UMS  ·  Delete…  ·  Admin →
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    Audri supported this idea  ·  Apr 26, 2024

12. Toggle On/Off IVR Payments during delinquency process

    3 votes

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    0 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We need more votes on this request.

    Audri supported this idea  ·  Mar 20, 2024

13. Ability to Split Imported Payments from Gateway

    7 votes

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    0 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We need more votes on this request.

    Audri shared this idea  ·  Feb 28, 2024

14. Rework Disallowed Payment Methods

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    2 votes

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    0 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Planned  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    This feature is planned and will be on a future release.

    Audri shared this idea  ·  Aug 23, 2023

15. Approaching Bill Due Date Notification

    21 votes

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    0 comments  ·  CWP  ·  Delete…  ·  Admin →
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    Audri supported this idea  ·  Aug 23, 2023

16. Declined Autopay & Expiring Credit Card - Auto Email & Auto Note

    54 votes

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    4 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We are reviewing this request.

    Audri supported this idea  ·  Aug 23, 2023

17. auto pay

    9 votes

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    0 comments  ·  CWP  ·  Delete…  ·  Admin →
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    Audri supported this idea  ·  Jul 7, 2023

18. 2023 User Summit-CWP Tool Tips

    7 votes

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    1 comment  ·  CWP  ·  Delete…  ·  Admin →
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    Audri commented  ·  Jul 7, 2023  ·  Edit…  ·  Delete…

    When a customer has entered invalid information on the CWP, or when a customer has not filled in a specific field on the CWP, the website should tell the customer what they are doing wrong. Many websites will have pop ups explaining the criteria, or blank fields will be highlighted in red showing that they were not filled in. Our customers have a hard time trouble shooting, as do we when trying to help them, because the CWP is so vague when something is not correct.

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    Audri supported this idea  ·  Jul 7, 2023

19. IVR To Explain How To Key In Payment Amount

    5 votes

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    0 comments  ·  CWP  ·  Delete…  ·  Admin →
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    Audri shared this idea  ·  Jul 7, 2023

20. Multiple E-Bill Templates

    12 votes

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    2 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We are waiting for votes on this request.

    Audri shared this idea  ·  May 30, 2023