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35 results found

1. Make IVR payments labeled as made through IVR system, not as Online Credit Card payments

   4 votes

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   0 comments  ·  UMS  ·  Delete…  ·  Admin →
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   Brittany B supported this idea  ·  Nov 25, 2025

2. Email notification on ALL payments made for accounts in shut off status.

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   0 comments  ·  UMS  ·  Delete…  ·  Admin →
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   Brittany B supported this idea  ·  Nov 25, 2025

3. Payment Reminder Emails

   18 votes

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   0 comments  ·  UMS  ·  Delete…  ·  Admin →
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   Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

   We need more votes on this request.

   Brittany B supported this idea  ·  Nov 25, 2025

4. IVR to Confirm Address

   19 votes

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   0 comments  ·  UMS  ·  Delete…  ·  Admin →
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   Brittany B supported this idea  ·  Nov 25, 2025

5. Leave a note on the account after sending email using Customer Contact Wizard

   4 votes

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   0 comments  ·  UMS  ·  Delete…  ·  Admin →
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   Brittany B supported this idea  ·  Nov 25, 2025

6. Approaching Bill Due Date Notification

   24 votes

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   0 comments  ·  CWP  ·  Delete…  ·  Admin →
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   Brittany B supported this idea  ·  Nov 25, 2025

7. Customer Contact Wizard - Calls - Leave Voicemails

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   0 comments  ·  UMS  ·  Edit…  ·  Delete…  ·  Admin →
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   Brittany B shared this idea  ·  Nov 25, 2025

8. IVR Voice

   36 votes

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   3 comments  ·  UMS  ·  Delete…  ·  Admin →
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   Brittany B supported this idea  ·  Mar 26, 2025

9. Add a "forever" option for pop-up expiration dates

   4 votes

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   0 comments  ·  CWP  ·  Delete…  ·  Admin →
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   Brittany B shared this idea  ·  Mar 26, 2025

10. payment agreement view

    6 votes

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    2 comments  ·  CWP  ·  Delete…  ·  Admin →
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    Brittany B supported this idea  ·  Mar 26, 2025

11. CWP - Customer changes are not reflected in UMS Audit Tab

    12 votes

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    0 comments  ·  CWP  ·  Delete…  ·  Admin →
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    Brittany B supported this idea  ·  Mar 26, 2025

12. We would like to have a form pop up each time the online account is accessed to have the customer update/verify their contact information.

    9 votes

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    2 comments  ·  CWP  ·  Delete…  ·  Admin →
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    Brittany B supported this idea  ·  Mar 26, 2025

13. Customer Contact Wizard Impovements

    7 votes

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    0 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We need more votes on this request.

    Brittany B supported this idea  ·  Mar 26, 2025

14. Color Coding

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    7 votes

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    0 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We need more votes on this request.

    Brittany B supported this idea  ·  Mar 26, 2025

15. saved web portal payment used to pay from UMS

    5 votes

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    0 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We need more votes on this request.

    Brittany B supported this idea  ·  Mar 26, 2025

16. payment arrangement draft

    4 votes

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    0 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We need more votes on this request.

    Brittany B supported this idea  ·  Mar 26, 2025

17. spell check

    9 votes

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    0 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We need more votes on this request.

    Brittany B supported this idea  ·  Mar 26, 2025

18. Allow embedded clickable (linkable) images on Email Message Templates

    5 votes

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    2 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We need more votes on this request.

    Brittany B supported this idea  ·  Mar 26, 2025

19. Show Audit for changes on service orders

    13 votes

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    1 comment  ·  UMS  ·  Delete…  ·  Admin →
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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We need more votes on this request.

    Brittany B supported this idea  ·  Mar 26, 2025

20. CWP from UMS account

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    13 votes

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    0 comments  ·  UMS  ·  Delete…  ·  Admin →
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    Need More Votes  ·  AdminTodd Smith (Delivery Manager, CUSI) responded

    We need more votes on this request.

    Brittany B supported this idea  ·  Mar 26, 2025